These terms and conditions set out the basis on which you can use our website and place orders for items from us. Clients are entering into agreement with Fashion House Limited the Governing law jurisdictions shall be under England and Wales jurisdiction.
you have the right to return online purchase in the condition set below:
Standard Return Policy
Henley Menswear is committed to ensuring you receive the best possible service to meet your requirements.
In the unlikely event that you are not completely satisfied with your online purchase, we will be happy to offer you either an exchange or a full refund.
Any item returned must be in its original condition, unworn and with all packaging and garment tags attached.
PLEASE NOTE – Any garment which has been altered to the customer’s own measurements will not be eligible for a refund. This is seen as customisation or personalisation and falls outside of the distance selling regulations.
In order to sanction a return, we must be notified within 14 days of purchase by email [email protected] All items must be returned to us within 14 days of notification. Please insert a note requesting either a refund or exchange. (see exchanges below).
We recommend that you use a trackable delivery service that insures you for the value of the goods and you should also obtain proof of postage. Please note you are responsible for the return postage cost.
A refund will be issued if the goods are received by us in the condition stated. The amount will be credited to the account from which the original purchase was made, this will not include any shipping charges incurred.
Any item that is returned more than 30 days after delivery will not qualify for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
If you wish to exchange an item for a different size/product please email us within 14 days of receipt.
A shipping charge of £7.50 will be incurred for the replacement in the UK
Order over £299 is free and delivery may take up to 5 days.
All order under £299 a charge of £5.00 will be added
Order for Europe are charged at £20
Orders for the rest of the world are charged at £30
The address for returns is:
43 duke street
Henley on Thames
If you have any queries regarding this procedure please do not hesitate to contact us.